Please disable your VPN prior to using Prospect to ensure the best results. We do not recommend the use of a VPN with Prospect, and you may encounter issues. If your firewall or network is set up to do SSL decryption, please note that you may encounter SSL certificate errors when attempting to use Prospect. This setting is optional, and should only be used per instructions from your network's administrator. If you'd like Prospect to route connections through your personal or corporate proxy, you can enter your proxy information when logging into Prospect. If you have verified with your IT team that everything outlined in this article has been cleared on your network, and you are still experiencing trouble, please reach out to our support team for assistance here. This also applies to sync operations, when making projects and files collaborative, and/or when loading files onto Oculus Quest devices. To resolve this issue, you'll need to ensure that outgoing traffic on UDP ports 3200-3201 to IP 35.196.177.164 is allowed by your firewall. If the "Connecting to VR Meeting" message that appears in your VR headset when connecting to a session does not disappear shortly after you launch the experience, it's likely that a firewall is blocking the connection to our Meetings server. If you're able to whitelist our domains instead, we recommend doing so as the associated static IP may change in the future.Ĭonnection issues with Prospect VR Meetings If your IT department requires an IP address and port to whitelist, please use 35.241.21.80 on port 443. In order to resolve this issue, you'll need to connect with your IT department to whitelist the following URLs on your network's firewall: If you're seeing a "connect ETIMEDOUT" or "connect ECONNREFUSED" message upon trying to log into Prospect on your computer, it's likely that Prospect's connection to our login server is being blocked by a personal or corporate firewall. Verify with IT/Desktop teams that Prospect has been allowed for within Windows Defender settings.Ĭonnection issues when logging into Prospect We do not recommend the use of VPNs with Prospect. Outgoing traffic on UDP ports 3200-3201 to IP 35.196.177.164 must be allowed for Note: If you're able to whitelist our domains instead, we recommend doing so as the associated static IP may change in the future.
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